Abstract_Antima Sharma_Thesis

Abstract

Re-skilling and up-skilling personnel are requirements that HR pioneers are working to meet to remain competitive across the board. The direness of work requests learning to be quick and unconstrained. These progressions within the work are ruining the luxury of learning. However, if modern organizations make learning a part of day-to-day work by embracing informal ways, it will help them with various skill advancements. Current research also suggests that informal learning, rather than the traditional formal learning strategies used by corporations, is the way to go. To address this gap, the study seeks to discover effective workplace informal learning methods that may aid in the resolution of present and future issues. This thesis explores the dimensions of workplace informal learning and its impact on the skills enhancement of the Business Process Outsourcing sector’s employees. The study's main goal is to identify unrecognised forms of workplace informal learning that occur in the workplace and their impact on employee learning. The study focuses on employees working in the Jaipur region's Business Process Outsourcing sector at various profiles and levels, such as lower, middle, and upper-middle. The thesis examines the literature on workplace learning, informal learning at work, its antecedents, challenges to informal learning, and its impact on employees, etc. The key authors involved to build conceptual framework are Kasemsap, K (2015) about constructivism theory Marsick, Watkins & Vlope (1990, 2004, 2005, 2007, 1999, 2001); concerning the concept of informal learning, Eraut, Van, (2000, 2004, 2005 2007); about workplace informal learning and the main facilitators of informal learning, Grip, Folkestad, West, Clus, Inanc, Boud, & Rooney, (2011, 2015, 2018); concerning importance and effectiveness of informal learning at the workplace, Cacciattolo, Kortsch, et.al, Jeong, et.al (2015, 2018, 2019) about challenges faced in learning informally. Literature on the validation of informal learning was also considered.